FAQ's

WHAT

What is Mobycy ?

  • Mobycy, is an app-based bicycle-sharing platform, offering commuters a convenient, on-demand & affordable alternative mode of transportation to reach the last mile.

  • Commuting via Mobycy helps reduce traffic congestion and environmental pollution, making the city a greener place to live in. Users can simply rent a bicycle whenever, wherever, via the Mobycy app.

  • Mobycy’s vision & mission is to make India a greener & fitter cycling nation.

HOW

How does Mobycy work ?

  • Download the Mobycy app from Android Playstore or iOS Appstore, find a bicycle on the map in the app, and unlock it by scanning the QR code using the Mobycy app. At the end of the ride, just park the bicycle properly at any public parking area and lock it using the app. Make sure you park at a public place so that the next rider can easily find it.

  • To start using Mobycy App, users have to login using their mobile number & add a refundable security deposit along with their Aadhar identification or Student ID card.

  • To use a bicycle, just approach a bicycle & scan QR code on the bicycle using Mobycy app. As the bicycle unlocks, you can start riding the bicycle.

  • Once you reach your destination, just lock it manually and park responsibly at a public parking place so that other users can find the same easily.

  • Bicycle Operating Hours and Bicycle Availability: Rider agrees and acknowledges that the Bicycles are available 12 hours a day, 7 days/week, 365 days per year, except in the case of unforeseen events. Bicycles must be rented within the maximum rental time limits set forth below. The number of Bicycles is limited and Mobycy can never guarantee Bicycle availability at all places of your choice while our intent will always be to serve where you are.

SAFETY

  • Safety is Mobycy’s top priority, and our Bicycles are equipped with an anti-theft lock and alarm, side-stand for parking stability, and bright reflectors for a safe travel in the night too.

  • We encourage users to look after their own safety by wearing helmets while riding Mobycy. Also, we’re working introducing some insurance plans which users can buy before booking their ride.

WHERE

WHERE DOES MOBYCY OPERATE ?

  • Currently, we’re operating in selected areas of Gurgaon, Delhi & Noida & will soon expanding our services to many parts of these cities.

  • We’re also operating in many colleges & universities across the country at the moment.

  • We’re also working with city governments & campuses across Delhi, Mumbai, Bangalore, Pune, Hyderabad, Ahmedabad, Jaipur, and Kolkata to expand our services at a place near you.

  • In case you want us to launch soon, please send us an email at help@mobycy.com

WHY

WHY SHOULD YOU USE MOBYCY ?

  • Riding a Mobycy will always be beneficial for you as its better than walking in terms of speed, it’s very affordable as just Rs.10/hour. While our subscription plan Also, it helps reduce pollution & traffic which are the two biggest menaces of our modern world.

  • On top of it, it’s a fitter option to choose. Cycling has so many benefits & will help burn so many of your calories for a fitter you.

  • We’re creating a green cycling revolution in India. On every 100 Mobycy rides, we have pledged to plant a tree in the name of our 100th rider. Riding Mobycy will give this sense of pride that you’re contributing to a better future & a greener India.

  • Mobycy also comes with an easy to use simple app & is India’s 1st green tech solution to cover last mile distance with its dockless bicycle sharing concept.

Log in & Sign up

Can't receive the SMS Code

  • There are various reasons for which you may not receive your SMS OTP code

    • Poor Network Coverage
    • Server Timeout
  • In the above cases, you should try moving to a slightly different location and request for a new OTP (One Time Password).

HOW TO INVITE FRIENDS TO MOBYCY ?

  • Each user can invite his or her friends to this green cycling revolution by using the Share button on the Menu

  • If you enjoy Mobycy, invite your friends to join us and commute to a healthier you.

Deposit

Why do I have to pay a deposit ?

  • A deposit is required to use Mobycy to ensure user's responsibility while using our service. This deposit is fully refundable in the event the user decides not to continue with our service. During the launch period, we’re charging a very nominal security deposit of Rs.999 from people & Rs.499 from students

Pay deposit and refund deposit

  • To pay deposit, click Deposits tab & select "Pay Deposit" and then pay using your Paytm wallet within which you can pay via any debit, credit card or via net banking too

  • The deposit can be only added along with a valid Aadhar identification for all users & a valid Student Photo identification for students. This will be verified by our team once you have added these to the app.

When can i get deposit refunded ?

  • Once you have added deposit for the 1st time & have also added your valid aadhar identification or student photo identification, our team usually takes 24-48 hours to verify the same post which your deposit can easily be refunded back to your wallet again.

  • You cannot get your deposit refunded while your ride is ongoing. Only after 4 hours of your ride being over & once your document e-verification is complete, the refund deposit bar goes active, post which you can get the refund or your deposit at any time of your choice.

  • To get a refund for your deposit, please go to Deposits tab and click the link for refund deposit. You will receive your deposit within 1-14 days.

  • If you did not receive your refund within 15 working days, please inform us and we will look into it immediately.

  • You can request for refund of deposit once at no cost. For request of refund more than once, a transaction fee of Rs.50 will be imposed and deducted from the deposit.

Can i keep my deposit reserved in mobicy APP ?

  • Yes, if you use Mobycy app on a regular basis, it’s advisable to keep the fully refundable deposit reserved within Mobycy App. This will ease your experience rather than adding deposit every time you wish to take a ride

  • You can request for refund of deposit once at no cost. For request of refund more than once, a transaction fee will be imposed and deducted from the deposit.

Will my deposit ever be deducted ?

  • If you’re using Mobycy cycles properly & parking them also properly, there’s no way that any deposit will ever be deducted. The only reason we take deposit is for securing Mobycy bicycles as we’re on a revolution to make India green. In case we get reported that our respective user has tried to vandalize our bicycle or has tried to steal any part of the bicycle that will be the case when your security deposit can be penalized.

  • The Bicycle must be locked at the conclusion of the ride. If the Bicycle is not locked, the trip will continue, and you will continue to be charged. The max charge for a single trip is Rs.240 for 24 hours

  • Maximum Rental Time and Charges: Maximum rental time is 24 hours. Rider agrees that Rider will deactivate the Bicycle rental within 24 hours of time that rental of the Bicycle began. The rider may then rent again. Rider agrees that he/she is solely responsible for being aware of any elapsed time related to the timely locking the Bicycle. The maximum daily charge is Rs.240 and is based on a calendar day. After the return of the Bicycle, the rider will be charged the accumulated rental charges, or the maximum daily charge; whichever is less. Bicycles not returned (locked and a ride concluded) within 48 hours will be considered lost or stolen, and Rider may be charged up to Rs.4999 and a police report may be filed. Mobycy may also charge a service fee of Rs.999 for rentals in excess of 24 hours where the Bicycle is not lost or stolen.

  • Bicycle Operating Hours and Bicycle Availability: Rider agrees and acknowledges that the Bicycles are available as mentioned in the FAQs section. Bicycles must be rented within the maximum rental time limits set forth below. The number of Bicycles is limited, and Bicycle availability is never guaranteed.

  • Pick Up Fees: If You are unable to return a bicycle to a valid public parking area (i.e. you deactivate the bicycle on private property, a locked community, or another unreachable area), and request that the bicycle be picked up by Mobycy staff, Mobycy, at its sole discretion, may choose to charge You a pick-up fee up to Rs.999. If any bicycle accessed under your account is abandoned without notice, you will be responsible for all Trip Fees until the bicycle is recovered and deactivated, plus a service charge (currently Rs.999) to recover the Bicycle. Fees are subject to change.

  • Lost or Stolen Bicycle: If a Bicycle is not returned within 48 consecutive hours, then the Bicycle is deemed lost or stolen and a police report may be filed with local authorities. The data generated by the Service’s computer is conclusive evidence of the period of use of a Bicycle by a Rider. The rider must report Bicycle disappearance or theft to Mobycy immediately or as soon as possible.

PRICING

WHAT IS PRICING FOR MOBYCY BICYCLE RIDES ?

Regular Pay Per Ride

  • Mobycy rides cost at just Rs.10/hour. After an hour of riding, one will be charged Rs.5 for every 30 minutes of the ride. The actual price of a half hour ride is Rs.15 & for an hourly ride is Rs.25, however, our launch price is at a standard Rs.10/ride.

SUBSCRIPTION MODEL

  • We have a 30-day subscription model at just Rs.99, where all users get 2 rides of 1 hour each day for 30 days (total of 60 rides, max 2 in a day). If you are a registered campus student, you get 4 rides of 1 hour each day for 30 days in just Rs.99 (total of 120 rides, max 4 in a day). The actual price of the subscription model is Rs.299 & Rs.199 respectively, however, launch offer is at a standard Rs.99 for 30 days.

PROMO CODES

  • Promo codes (discounts) are offers and can only be redeemed via Mobycy App. Mobycy reserves the right to modify or cancel discounts at any time. Discounts are limited to terms & conditions per customer device and Mobycy account and may not be combined with other offers. Discounts are non-transferable and may not be resold.

MINIMUM BALANCE IN WALLET TO USE MOBYCY

  • Yes, you should have a minimum of Rs.25 in your wallet to start your Mobycy ride.

  • If you are already riding, it will not prevent you from completing your trip.

  • In case of low wallet balance, you will be prompted to add a minimum balance of Rs.25 to start your Mobycy rides.

I HAVE CHANGED TO A NEW MOBILE NUMBER

  • You can request a refund of your deposit and register as a new user using your new mobile number.

UNLOCK & LOCK

HOW CAN I UNLOCK MOBYCY BICYCLE ?

  • You can unlock a bicycle by just approaching the bicycle & scanning the QR code on the lock or the mudguard or the front plate by hitting the unlock button on the Mobycy home page.

  • Within seconds while scanning the QR code, the bicycle lock unlocks itself & your ride starts

  • Your ride will end only when you will manually lock the bicycle again

  • Please note that the bicycle's actual location may vary slightly from the app, so do look around for it.

HOW DO I LOCK THE MOBYCY BICYCLE ?

  • If you have completed your ride or when you want to lock or end your ride, just manually press the lockdown till it gets to lock position. As soon as you will lock the bicycle manually, your ride will end & your ride cost will be automatically paid via your linked payment mechanism

  • After completing your ride, the app will provide you with a trip summary where you can see how much time & distance travelled along with how many calories burnt & how much pollution saved in terms of carbon footprint.

HOW DO I RESERVE A BICYCLE ?

  • Unfortunately, you can’t reserve a bicycle. We decided early on to make Mobycy first come, first serve. So, if you see a nearby bicycle on the map, it’s yours to ride!

BICYCLE PARKING

WHERE TO PARK A MOBYCY BICYCLE ?

  • Mobycy is India’s 1st dockless bicycle sharing platform, dockless means that users can park the bicycles anywhere without any designated docks. Dockless means station-less which means park anywhere. Isn’t it powerful?

  • But yes, with power comes responsibility, users should park Mobycy responsibly so that the next rider can easily find it. Dockless bicycle shares only work if we all take responsibility and park in places that don’t block car traffic, impede pedestrian access, or encroach on private property. Also, one can park Mobycy only at a public parking place and not inside an office or private premises where normal users can’t enter unless it’s under a college or official corporate program.

  • Also, to make India a cycling nation, we should park Mobycy in a careful way so that it does not obstruct any road or walkway. Please do not park anywhere that causes obstruction, or at a private place which will prevent other users from finding it.

  • Ideal places to park Mobycy is in public side pavements of public streets close to your destination from where next rider can easily pick it.

WHAT IF I GOT HURT WHILE RIDING MOBYCY ?

  • We request all our riders to ride Mobycy safely. We’re a service provider who is in the technology business of providing bicycle sharing service to everyone. In case you have used our bicycle & have got into an accident, Mobycy won’t be responsible in any such circumstance what so ever. We encourage our users to look after their own safety by wearing helmets & riding safely. Also, we’re working introducing some insurance plans which users can buy before booking their ride.

HOW IS MOBYCY DIFFERENT FROM EXISTING BICYCLE SHARING NETWORKS ?

  • The majority of existing Bicycle sharing networks have fixed docking stations - permanently installed Bicycle racks spread out over a city. These cost cities millions of dollars to maintain and operate, so stations are few and far between. Additionally, limited Bicycles mean a cap on the number of available Bicycles and higher costs for the users. We believe there’s a better way-by partnering with local governments and stakeholders, Mobycy eliminates docking stations, creating a broadly distributed system, with Bicycles that are more accessible and affordable to all.

HOW MUCH WILL MOBYCY COST MY CITY ?

  • Zero. Mobycy incorporates easily into cities' existing transportation model and greatly reduces carbon footprints. Mobycy also covers all Bicycle maintenance and rider education costs.

HOW TO GET IN TOUCH REGARDING ANY CONCERN OR ISSUE OR IDEA ?

  • Just go to Mobycy app & click on the Help section, submit your query & someone will reach out to you fast. Alternatively, you can email us at help@mobycy.com

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