FAQ's

WHAT

WHAT IS MOBYCY?

  • Mobycy is an app based E- Scooter, E-Bike and bicycle sharing platform. We are providing a low-cost, environment- friendly and convenient mode of transportation to reach the last mile that can be accessed via smartphone. Commuting via Mobycy helps to reduce traffic congestion and environmental pollution. Making India a more sustainable place to live in. We’re here to solve micro-mobility in India with smart electric vehicles.
  • ZYPP

    What is ZYPP?

  • Zypp is an exclusive self-driven custom built on-demand electric scooter launched by mobycy to solve the last mile connectivity. Currently available at selected locations in Gurgaon, NCR & Hyderabad which you can easily find on Mobycy app according to your nearby location. Its a low-speed scooter built for solving short commute distances in India.

  • HOW


    HOW DOES MOBYCY WORK?

    • Download the Mobycy app from Android Play store or iOS Appstore, find Zypp & bicycle, on the Mobycy map through the app, and unlock it by scanning the QR code using the Mobycy app. At the end of the ride, just park the Zypp, and Bicycle properly parked at designated nearest parking spot which you can find easily in our Mobycy map P signs denote parking for cycles, and Yellow and Blue P signs denote parking for e-bikes and Zypp and simply click on "End Ride" on the app to lock your ride.

    How do I Start My Ride?

    • Sign up and validate with Selfie | Adhar card | Driving license to proceed.

    • Locate the Zypp & bicycle near to you on Mobycy map.

    • Use the app to scan the vehicle’s QR code or enter the 8-digit plate number to unlock the ride. If it is too dark out, tap the flashlight icon once you open the QR code scanner.

    HOW Do I End My Trip?

    • Currently, we do not offer to park the cycle anywhere, for safety and convenience purpose. however you are requested to park the cycle at the designated nearest parking spot shown with P sign, which you can find easily in our Mobycy map. Green P signs denote parking for cycles, and Yellow and Blue P signs denote parking for e-bikes and Zypp. If Mobycy is outside the parking, your ride won’t end and you will be charged for the same. To make the service more efficient and available, please follow the parking guidelines.

      Find the end ride button in mobycy map screen and click “end ride”

    How Much Does Mobycy Cost?

    • Charges for using Mobycy pedal bike is INR 5 for every 15 minutes of riding with no maximum time. Changes for using Zypp scooters is INR 5 to unlock then INR 1 per minute. Rates and promotions may vary across different areas.

    How do I pay for my ride?

    • As soon as you sign-up before taking a ride, we will prompt you to add a payment method to your account. You can then use the payment method to add to the balance. When a trip ends, we will deduct the balance from your account based on the trip.
      Currently, you can pay through Debit card, Credit card & Paytm, MobiKwik. MobyCoins is also an option which you can use to pay. We check a minimum balance of 50 in your linked account which is mandatory to start riding with Mobycy.

    Do I need to pay if the vehicle is stolen?

    • You would only be accountable for the Zypp or bicycle if you did not lock it after trip completion, and the bike gets stolen as a result. You are only responsible for the bike during your ride.

    How far can I ride?

    • You can ride Zypp as far as you want within the city. A fully charged zypp can go up to (Kms- actual mileage can vary depending on conditions).

    How do I end my trip?

    • Once you have completed the trip of Zypp/e -scooters/bicycle will be parked at designated nearest parking spot only which you can find easily in our Mobycy map and simply click on "End Ride" on the app to lock your ride.

    What about my safety?

    • (a) We always request before riding, do a quick inspection. If you see wires hanging off, or other signs of visible damage, please report in-app or inform customer service at Help@Mobycy.com Please choose a different vehicle.

    • (b) Safety is Mobycy’s top priority, and our E-Bike, E-Scooter, and Bicycles are equipped with an anti-theft lock and alarm, side-stand for parking stability, and bright reflectors for a safe journey in the night too.

    • (c) We offer an option to ensure every ride of yours. Rs.1.25 is an optional insurance cover that users can buy on every ride before confirming the ride just after scanning the QR code of any Mobycy bike. Once confirmed on the tick box, we deduct Rs.1.25 as insurance charge from the rider on account of their safety and health cover from any casualty that might occur during the ride. Every rider is precious for us, so we want to ensure that you ride safely. In case of a rider, doesn't want to ride insurance than he/she can unclick the tick box which comes on the confirmation screen post scanning the QR code.

    • (d) We encourage users to look after their own safety by wearing helmets while riding Mobycy.

    How to earn Free ride coupons?

    • Invite anyone through your link, Once he/she completed the 1st ride with us you will get few free rides which is in form of MobyCoins worth Rs.25.

    HDo I need to follow traffic rule while riding Zypp and Cycle?

    • As with any vehicle, you must follow all local traffic laws for your own safety and that of others.

      If you require immediate police or medical attention, please call 100 & 102 respectively.

    What is MobyCoin?

    • MobyCoin is one of its kind reward systems in the mobility sector to encourage people towards cycling and join the green initiative. One MobyCoin is equal to ₹1.

    How to earn MobyCoins?

    • New User: Post registration every user gets 5 Coins

    • Refer and Earn: On inviting your friends and family to join this initiative, 3 free rides are given to the users and sharing your activity on social media platform fetches 2 coins.

    How to refer?

    • MobyCoin is one of its kind reward systems in the mobility sector to encourage people towards cycling and join the green initiative. One MobyCoin is equal to ₹1.

    Where to check MobyCoins earned?

    • Tap on Menu button and see the MobyCoins earned. Click on MobyCoins, which helps you refer more friends and earn more coins.

    Is it transferrable?

    • No, it's not a transferable entity and is to used by owner only.

    What else can MobyCoins offer?

    • We are building towards an attractive reward system, for now, it's limited to refer and earn and share, but in future it will be used for many more exciting deals, so stay tuned.

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